Connector Series – Power Automate Zendesk Custom Connector

By | December 28, 2019
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This article is targeted to users who have hands on experience with power automate. If you have questions about creating connectors, then I suggest you to read Microsoft’s official documentation to familiarize yourself.

Did you know that you can use built-in Power Automate Zendesk connector?

Read more..

 

Walkthrough
Activate API connection inside Zendesk

Navigate to this URL https://YOURURL.zendesk.com/agent/admin/api/settings. You can also read the [official article](https://support.zendesk.com/hc/en-us/articles/115002555167-Using-the-API-dashboard#enabling_password_or_token_access) to know more about enabling tokens.

         You should find a switch to enable the token access. Create a token and save it in a secure place.

Setup Postman

I use postman whenever I create custom connectors. This helps with testing the approach and then simplifies the process. Once you’ve created a collection then you can easily use that to upload it. Let’s get on with the steps:

1. Create a get request with Search API Url. Example: https://YOURURL.zendesk.com/api/v2/search.json?query=
2. Navigate to authorization tab and select **Basic Auth**. You will need to provide your username (registered email youremail@yourdomian.com/token) and password (API Token). If you plan to send a base64 encoded token then make sure to send encoded token in this format youremail@yourdomian.com/token:<< actualtoken >>.
3. Hit send and voila! You have your results.

postman-api-results

Create a custom connection inside Flow using Postman collection

Follow this [link](https://docs.microsoft.com/en-us/connectors/custom-connectors/define-postman-collection) to understand how to create flow connector using Postman. Once you’ve imported the collection. You will see a similar screen like shown below:

after-import-connector

Testing your API

zendesk-flow-results

I hope you enjoyed reading this. Please leave your comments below.

Happy automating! 🙂