This article is targeted to users who have hands on experience with power automate. If you have questions about creating connectors, then I suggest you to read Microsoft’s official documentation to familiarize yourself.
Did you know that you can use built-in Power Automate Zendesk connector?
Activate API connection inside Zendesk
Navigate to this URL https://YOURURL.zendesk.com/agent/admin/api/settings. You can also read the [official article](https://support.zendesk.com/hc/en-us/articles/115002555167-Using-the-API-dashboard#enabling_password_or_token_access) to know more about enabling tokens.
I use postman whenever I create custom connectors. This helps with testing the approach and then simplifies the process. Once you’ve created a collection then you can easily use that to upload it. Let’s get on with the steps:
1. Create a get request with Search API Url. Example: https://YOURURL.zendesk.com/api/v2/search.json?query=
2. Navigate to authorization tab and select **Basic Auth**. You will need to provide your username (registered email
email@example.com/token) and password (API Token). If you plan to send a base64 encoded token then make sure to send encoded token in this format
firstname.lastname@example.org/token:<< actualtoken >>.
3. Hit send and voila! You have your results.
Create a custom connection inside Flow using Postman collection
Follow this [link](https://docs.microsoft.com/en-us/connectors/custom-connectors/define-postman-collection) to understand how to create flow connector using Postman. Once you’ve imported the collection. You will see a similar screen like shown below:
Testing your API
I hope you enjoyed reading this. Please leave your comments below.
Happy automating! 🙂