This article is targeted to users who have hands on experience with power automate. If you have questions about creating connectors, then I suggest you to read Microsoft’s official documentation to familiarize yourself.

Walkthrough

• Activate API connection inside Zendesk

  Navigate to this URL https://YOURURL.zendesk.com/agent/admin/api/settings. You can also read the official article to know more about enabling tokens.
  

  You should find a switch to enable the token access. Create a token and save it in a secure place.

• Setup Postman

  I use postman whenever I create custom connectors. This helps with testing the approach and then simplifies the process. Once you’ve created a collection then you can easily use that to upload it. Let’s get on with the steps:

  • Create a get request with Search API Url. Example: https://YOURURL.zendesk.com/api/v2/search.json?query=
  • Navigate to authorization tab and select Basic Auth. You will need to provide your username (registered email youremail@yourdomian.com/token) and password (API Token). If you plan to send a base64 encoded token then make sure to send encoded token in this format youremail@yourdomian.com/token:<< actualtoken >>.
  • Hit send and voila! You have your results.

  
  

• Create a custom connection inside Flow using Postman collection

  Follow this link to understand how to create flow connector using Postman. Once you’ve imported the collection. You will see a similar screen like shown below:

  

• Testing your API

  

  I hope you enjoyed reading this. Please leave your comments below.

  Happy automating! :)